SUCCESS STORY

How OOSC used resale to boost sustainability and customer loyalty

Overview

The challenge

OOSC customers were already buying and selling their skiwear on third-party marketplaces, with no benefit returning to the brand.

The result

With Continue, OOSC launched a branded resale marketplace that created a new revenue stream, brought in first-time buyers, and kept more ski gear in circulation

of marketplace buyers are new to OOSC

higher LTV from preloved customers vs non-preloved customers

months average ownership time before selling

From passionate skiers to a connected community

OOSC is about more than bold skiwear. The brand stands for colour, fun, and protecting the mountains for future generations. Their customers share this same passion, but resale was happening elsewhere where OOSC had no part in the conversation.

With Continue Resale, OOSC customers can now buy and sell directly with each other on the brand’s own website. This keeps jackets in use for longer, brings new audiences into the community, and builds deeper loyalty among their most dedicated fans.

Why it works

A new revenue stream

Founder Nick Marsden was initially concerned that resale might cannibalise sales, but instead it opened the door to aspirational buyers, such as students, who may not have been able to afford a new piece.

Increasing customer LTV

Preloved keeps customers engaged beyond their first purchase. Buyers who start with resale often go on to purchase new collections, increasing lifetime value.

Better for the planet

OOSC customers care about the mountains, and so does the brand. Resale keeps gear in circulation and out of landfill, supporting a sustainable future for winter sports.

Nick Marsden, Co-founder of OOSC

"We love our customers and the planet, so launching resale was ideal. We can engage customers for longer and do our bit to keep snow on the mountains!"

Why Continue?

Peer-to-peer resale made simple

Continue gave OOSC a branded resale space that works just like familiar platforms, but fully owned by the brand.

Seamless with stock

Excess inventory can be listed alongside preloved pieces, ensuring every jacket finds a home instead of sitting in storage.

Revenue and relevence

Resale brings in new fans, deepens loyalty with existing customers, and generates measurable growth.

Summary

OOSC resale is more than a marketplace. It connects passionate skiers, attracts new buyers, and keeps gear in use, all while supporting the brand’s sustainability mission. Powered by Continue, OOSC turned resale into loyalty, impact, and a new source of growth.

Want to turn resale into loyalty gold?

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